Return & Refund Policy

At Cemont London, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help. Please read below for everything you need to know about returns, exchanges, and refunds.

1. Our 30-Day Guarantee

We offer a 30-day money-back guarantee on all eligible orders. You have 30 days from the date you receive your order to request a return for a refund or exchange. If 30 days have passed since delivery, we're unfortunately unable to offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must be:

• In its original packaging, with all tags, labels, and accessories included
• Accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that show signs of use, wear, or damage not present at the time of delivery.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Items marked as final sale or clearance
• Personalised or custom-made products
• Items returned more than 30 days after delivery

If you're unsure whether your item qualifies, please contact us before initiating a return.

4. How to Start a Return

To begin a return, please email us at support@cemontlondon.com with the following details:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will review your request and send you return instructions, including the return shipping address. Please do not send items back before receiving confirmation from us, as unauthorised returns may not be accepted.

5. Return Shipping Costs

• If your return is due to our error (for example, you received a faulty, damaged, or incorrect item), we will cover the cost of return shipping.
• For all other returns (such as a change of mind), the customer is responsible for return shipping costs. Original shipping charges, where applicable, are non-refundable.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on their way back to us.

6. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account after approval, depending on your bank or card provider.
• You will receive an email confirmation once your refund has been issued.

If you haven't received your refund within the expected timeframe, please first check with your bank or payment provider, then contact us if you still need help.

7. Exchanges

If you'd like to exchange an item for a different size, colour, or product, please contact us at support@cemontlondon.com. The fastest way to ensure you get what you want is to return your original item for a refund and place a new order. Exchanges are subject to product availability.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us immediately at support@cemontlondon.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

9. Failed or Returned Deliveries

If an order is returned to us due to failed delivery attempts, an incorrect address, or non-collection, we will contact you to arrange redelivery. Additional shipping costs may apply for a new shipment.

10. Policy Updates

We may update this Return & Refund Policy from time to time to improve our service. The latest version will always be available on this page.

Last updated: June 18, 2026

11. Contact Information

Store name: Cemont London Business Address: Gladengveien 7E, Oslo, 0661, Norway Warehouse / Returns Address: 11 Sycamore Way, Croydon, London, CR0 8TY, United Kingdom Phone: +44 7480 537823 Email: support@cemontlondon.com

Monday to Friday | 09:00 – 17:00 (GMT) Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.