Refund policy

Shipping Policy

At Cemont London, we're committed to getting your order to you reliably and on time. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information We currently ship throughout the United Kingdom. Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and bank holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates Free Shipping — We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times Here's what to expect once your order is processed:

Processing Time: 1–2 business days (Monday to Friday) Transit Time: 5–8 business days (Monday to Friday) Total Delivery Time: 6–10 business days Order Cutoff Time: 6:00 PM Time Zone: GMT — Greenwich Mean Time (London)

Please note: Delivery times are estimates and may be affected by carrier delays or weather conditions.

5. Shipping Restrictions We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on carrier regulations.

6. Failed Delivery or Returned Packages In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages If your package is lost or damaged in transit, please contact us immediately at support@cemontlondon.com. We will work with the carrier to investigate and find a solution as quickly as possible.

8. Shipping Policy Updates We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

Last updated: April 13, 2026

9. Contact Information Store name: Cemont London Business Address: Gladengveien 7E, Oslo, 0661, Norway Warehouse Address: 11 Sycamore Way, Croydon, London, CR0 8TY, United Kingdom Phone: +447480537823 Email: support@cemontlondon.com Monday to Friday | 09:00 – 17:00 (GMT) Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.