Privacy policy

Privacy Policy

This Privacy Policy describes how Cemont London ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us.

For the purposes of this Privacy Policy, "you" and "your" means you as the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons.

Any updates will be posted on this page with a revised "Last updated" date.

2. How We Collect and Use Your Personal Information

To provide and improve our services, we collect personal information from a variety of sources depending on how you interact with us.

We use your information to:

  • Provide and deliver products and services

  • Process transactions and manage orders

  • Communicate with you

  • Improve our website and services

  • Comply with legal obligations

  • Protect our business and users

3. What Personal Information We Collect

Information You Provide Directly

This may include:

  • Name, address, phone number, and email

  • Billing and shipping details

  • Payment confirmation details

  • Account login information (if applicable)

  • Customer support messages

Usage Data (Automatically Collected)

We may collect:

  • IP address

  • Device and browser information

  • Website activity (pages visited, clicks, etc.)

  • Interaction with emails or advertisements

This is collected using cookies and similar tracking technologies.

Information From Third Parties

We may receive data from:

  • Service providers (e.g., Shopify)

  • Payment processors handling transactions

  • Advertising and analytics partners

4. How We Use Your Personal Information

We use your information for the following purposes:

Order Fulfillment

  • Process payments

  • Ship and deliver orders

  • Manage returns and exchanges

Customer Support

  • Respond to inquiries

  • Provide updates on orders

Marketing & Advertising

  • Send promotional emails or messages

  • Display relevant advertisements

Security & Fraud Prevention

  • Detect and prevent fraud or misuse

5. Cookies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and behavior

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. How We Share Your Information

We may share your information with:

  • Service providers (payments, shipping, IT, analytics)

  • Marketing and advertising partners

  • Legal authorities if required by law

  • Business partners in case of mergers or restructuring

We only share information when necessary and for legitimate purposes.

7. International Data Transfers

As we operate internationally, your data may be processed outside the United Kingdom, including through trusted service providers.

We take reasonable steps to ensure your data remains protected.

8. Data Retention

We keep your personal information only as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

When no longer needed, your data is securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise your rights, contact us at:
support@cemontlondon.com

10. Security

We take reasonable measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute protection.

11. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their privacy practices, and we encourage you to review their policies.

12. Children's Privacy

Our services are not intended for individuals under 16.

We do not knowingly collect data from children.

13. Contact Information

Store name: Cemont London
Business Address: Gladengveien 7E, Oslo, 0661, Norway
Warehouse Address: 11 Sycamore Way, Croydon, London, CR0 8TY, United Kingdom
Phone: +447480537823
Email: support@cemontlondon.com

Working Hours:
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond within 24 hours.